For a Report + Support site to go live, under normal circumstances it lives as a subdomain of your organisation. To do this, you must set up a CNAME DNS record to point the subdomain you want (this is usually reportandsupport.yourcompany.com) to an address which we will give you

We also use Amazon Certificates to manage security certificates for your domain. This requires a second CNAME to be created, which includes a randomly generated subdomain of your main Report + Support deployment.

Your Culture Shift contact will give you these details once your site has been set up.

In advance of DNS being set up, you will be able to access your site via a randomly-generated URL to verify the setup.